Refund Policy

Last updated: July 28, 2026

Because Stack Untamed products are collectible trading cards and sealed goods produced in limited print runs, all sales are final. This policy explains that clearly, and it explains the narrow situations where we will make things right: if your order arrives damaged, defective, or incorrect. This policy applies to purchases made at www.stackuntamed.com. For pre-orders, please also see our Pre-Sale Terms.

Questions or claims? Contact us at info@stackuntamed.com with your order number.

1. All sales are final

We do not accept returns, exchanges, or cancellations for change of mind. Once an order is placed, it is final. This includes, without limitation:

Opened sealed products. Once a pack, box, case, or sealed binder has been opened or its seal broken, it cannot be returned, because the randomized contents are known once opened.
Sealed products, including Hobby Cases, Hobby Boxes, Blaster Boxes, Foil Packs, and Binders, whether opened or unopened.
Serialized, limited, and one-of-one cards and items, including Founders Edition, Honored, and other secret or chase items.
Single cards removed from packaging.
Gift cards.

This all-sales-final policy is consistent with standard practice across the trading card and collectibles industry, and it protects the integrity of our limited print runs. It does not affect the exceptions below, or any rights you have under applicable law.

2. If your item is damaged, defective, or incorrect

We stand behind the quality of our products. If your order arrives with a genuine manufacturing defect, arrives damaged in transit, or is the wrong or a missing item, we will make it right.

Your order number;
A description of the issue; and
Clear photos of the item, the defect or damage, and the shipping packaging.

For shipping-damage claims, we strongly recommend (and may require) a video of the shipment being opened, as it is often necessary for us to approve a claim and, where relevant, to file with the carrier.

If we confirm the item was defective, damaged on arrival, or incorrect, we will, at our option and at no cost to you, send a replacement (while supplies last) or issue a full refund. Because Series One products are limited, an identical replacement may not always be available; if it is not, we will refund you in full.

Please note that minor variations that are normal to the printing and finishing process (for example, small differences in foil, varnish, centering, or cut) are characteristic of collectible cards and are not considered defects.

3. How claims are handled

Do not send anything back before you hear from us. If your claim is approved, we will provide instructions and, where a return is needed, a prepaid shipping label. We cover shipping costs on approved defect, damage, or wrong-item claims. Claims submitted without the information in Section 2, or after the claim window, may not be accepted.

4. Refunds

Where we approve a refund under this policy, it is issued to your original payment method, typically within 30 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

5. Exchanges

We do not offer general exchanges. The only replacements we provide are for approved defect, damage, or wrong-item claims under Section 2. If you would like a different product, please place a new order.

6. Pre-orders

Pre-order purchases are governed by our Pre-Sale Terms. Pre-orders are also final sale, with two exceptions: if we cannot ship within our stated window you may cancel for a full refund, and the damage/defect/wrong-item protections in this policy apply once your order arrives. See the Pre-Sale Terms for details.

7. Your consumer rights

Nothing in this policy limits any rights you have under applicable consumer protection law, including any rights you have when a product is faulty or not as described. [If Stack Holdings sells or ships outside the U.S., add region-specific rights, for example the EU/UK 14-day right of withdrawal and Australian Consumer Law, with counsel's input.]

8. Contact

Stack Untamed, a brand of Stack Holdings, Ltd. Email: info@stackuntamed.com Web: www.stackuntamed.com